Terms of Service
Professional Tree Removal Services
Last Updated: February 26, 2025
Welcome to Professional Tree Removal Services. Please read these Terms of Service carefully before using our website or services.
1. What You Can Expect From Us
Our Services
We provide professional tree removal and arborist services, including but not limited to:
- Tree removal
- Stump grinding and removal
- Tree trimming and pruning
- Emergency tree services
- Tree clearing and land preparation
- Expert tree assessments and consultations
Service Development and Improvements
We continuously strive to improve our services by:
- Updating our equipment and technology
- Training our staff in the latest arborist techniques
- Implementing safety protocols that exceed industry standards
- Providing transparent communication throughout projects
Communication
When you submit inquiries through our contact form or schedule appointments, we will:
- Respond within one business day
- Provide free consultations and estimates
- Communicate clearly about project timelines and expectations
- Notify you of any changes to scheduled appointments at least 24 hours in advance
2. What We Expect From You
Using Our Services
When engaging with our services, we expect you to:
- Provide accurate and complete information when filling out contact forms
- Grant reasonable access to your property for assessment and service fulfillment
- Inform us of any potential hazards, property boundaries, or underground utilities
- Obtain necessary permits or homeowner association approvals where applicable
- Ensure pets are secured during service appointments
Terms and Restrictions
You may not:
- Misrepresent information about your property or tree conditions
- Request services that violate local ordinances or regulations
- Attempt to direct our staff to perform unsafe practices
- Harass or threaten our staff members
- Use our business name or content without authorization
3. Content and Intellectual Property
Your Content
When you submit information to us (such as photos of trees, property descriptions, or messages):
- You retain ownership of your content
- You grant us permission to use this information to provide our services
- We may use before/after photos of completed work for marketing purposes unless you opt out
Our Content
Our website content, including:
- Text descriptions of services
- Images and videos
- Logo and branding elements
- Assessment reports and recommendations
Are protected by copyright and may not be reproduced without permission.
4. In Case of Problems or Disagreements
Service Guarantee
We provide a satisfaction guarantee on all work performed. If you are not satisfied:
- Notify us within 7 days of service completion
- We will address your concerns at no additional cost
- In cases where resolution is not possible, partial refunds may be considered
Liability
- We maintain comprehensive insurance coverage for property damage and worker injury
- We are not liable for damage caused by pre-existing property conditions not disclosed to us
- Force majeure events (severe weather, natural disasters) may necessitate rescheduling without penalty
Dispute Resolution
If a disagreement arises:
- Contact our customer service team directly to discuss the issue
- If unresolved, we offer a mediation process with a neutral third party
- Any legal action must be filed in [Your County] County, [Your State]
Termination
We reserve the right to refuse or terminate service if:
- Safety concerns cannot be adequately addressed
- Service requests violate local regulations
- Client behavior is abusive or threatening
- Payment terms are not met
5. About These Terms
We may update these terms periodically. Significant changes will be communicated via email or website notice 30 days before taking effect.
By using our services, you acknowledge that you have read and agree to these Terms of Service and our Privacy Policy.
Contact Information:
Professional Tree Removal Services
Phone: (612) 366-5000
Address: Minnetonka, MN